Privacy Policy
Last updated: 12/11/2025

Welcome to GlobalVision (“we”, “us”, “our”). At GlobalVision, available at https://globalvision.trustotech.com (“Website”), we respect your privacy and are committed to protecting your personal information. This Privacy Policy describes how we collect, use, disclose, and safeguard your personal data when you visit our Website, make purchases of electrical or technical supplies, or otherwise interact with us. By using the Website or placing an order, you agree to the practices described in this policy.

1. Information We Collect
We may collect the following categories of information:

• Personal information you provide directly: your name, email address, postal/shipping address, phone number, billing/payment information, order history, any account or login details, and any other information you provide when placing an order or contacting us.

• Technical / automatically collected information: your IP address, device type, browser type and version, operating system, referring website, pages visited, date/time of visits, device identifiers, shopping cart contents, cookies and tracking technologies.

• Preferences and marketing data: your communication preferences, subscription status, feedback or reviews you provide, your interests in particular product categories (electrical / technical supplies).

2. How We Use Your Information
We use your information for the following purposes:

• To process, fulfil and manage your orders (including billing, shipping, handling returns/exchanges, and customer support).

• To communicate with you about your account, orders, product updates, promotions/offers, or to respond to your inquiries.

• To customise and improve your experience on our Website (including recognising you when you return, remembering your preferences, and improving our product offerings).

• To send you marketing communications, promotions, offers or surveys (only if you have consented or where permitted by law). You may opt-out at any time.

• To maintain, secure, and enhance our Website, prevent fraud or misuse of our services, comply with legal/regulatory obligations, and protect our rights and our users.

• To analyse usage data, aggregated or anonymised information about our customers and how the Website is used — to inform our business decisions and improve our product/service offerings.

3. Disclosure of Your Information
We may share your personal information with:

• Service providers, logistics/shipping partners, payment processors, technical or IT support vendors and other trusted third-parties who assist us in fulfilling orders or operating our Website (only as necessary for those services).

• Business affiliates or partners, under confidentiality obligations, when needed to provide you with products or services you requested.

• Legal or regulatory authorities when required by law, or to protect our rights, property or the safety of our customers or our Website.

• In connection with a sale, merger, reorganisation, or transfer of all or part of our business assets — in such event your information may be transferred to the acquiring entity, which will assume similar data-protection obligations.

We do not sell your personal information to unrelated third-party marketers for their independent use.

4. International Transfers
Your information may be processed or stored outside your country of residence (for example if our service providers operate globally). By using our Website or providing your data, you consent to this transfer and storage. We implement appropriate safeguards to protect your information in such transfers.

5. Cookies and Tracking Technologies
We use cookies, web-beacons, pixel-tags, and similar tracking technologies to:

• Recognise you when you revisit our Website, remember your preferences, shopping cart contents and settings.

• Analyse how the Website is used, monitor performance, improve Website functionality and product/service offerings.

• Provide targeted advertising or measure ad campaigns’ effectiveness (only where permitted and with required consent).
  You can disable or delete cookies via your browser settings; however, some features of our Website may not function properly without cookies.

6. Data Retention
We retain your personal information only as long as necessary to fulfil the purposes for which it was collected (such as order fulfilment, customer service, legal and tax obligations) or as required by applicable law. Once no longer needed, we will securely delete the data or anonymise it so you are no longer identifiable.

7. Security
We implement reasonable administrative, technical and physical safeguards designed to protect your personal information from unauthorised access, disclosure, alteration or destruction. However, no method of internet transmission or electronic storage is absolutely secure, and we cannot guarantee complete security of your data.

8. Your Rights
Depending on your jurisdiction, you may have certain rights in relation to your personal data, including:

• The right to access or obtain a copy of the information we hold about you.

• The right to request correction or updating of inaccurate or incomplete information.

• The right to request deletion or erasure of your personal data (where applicable).

• The right to withdraw your consent where processing is based on consent.

• The right to object to or restrict certain processing activities.

• The right to data portability (in applicable jurisdictions).
  If you wish to exercise any of these rights, please contact us at the details below. We may require verification of your identity prior to processing such requests. Note: We may retain certain information if required by law or for legitimate business purposes.

9. Children’s Privacy
Our Website and services are not directed at individuals under the age of 18 (or applicable minimum digital-consent age in your country). We do not knowingly collect personal information from children under that age. If you are under the required age, please do not use the Website or provide any personal data. If we become aware that we have collected data from a child under that age, we will take steps to delete it.

10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal/regulatory obligations or Website features. When we make changes, we will post the updated version on this page and update the “Last updated” date accordingly. Your continued use of the Website after the update constitutes your acceptance of the revised policy.

11. Contact Us
If you have any questions, concerns or requests regarding this Privacy Policy or our data practices, please contact us at:
GlobalVision
Email: 
Address:
We will respond to you in accordance with applicable laws.